Electronic and paper travel vouchers
(e-MCOs and MCOs)
Which type of voucher do you have?
Electronic travel vouchers (e-MCOs) are issued in the form of a letter. Within the letter is your 13-digit e-MCO number.
A paper travel voucher is also called a Miscellaneous Charges Order (MCO). Paper travel voucher numbers always start with ‘014 40’, followed by 8 other numbers.
If you have an Electronic Travel Voucher (e-MCO)
There are two ways to redeem an e-MCO.
For faster credit, redeem your e-MCO when you complete your booking with Air Canada Reservations or at an Air Canada staffed airport. Simply provide the e-MCO voucher number to the agent at the time of booking.
- The refund will be processed to the original form of payment of the ticket.
- Please allow ten (10) business days for your request to be processed.
Note. An e-MCO cannot be used in conjunction with a Promotion Code.
If you have a Paper Travel Voucher (MCO)
There are two ways to redeem it:
- Option 1: Redeem your paper voucher when making your new booking directly with your travel agent or at any Air Canada staffed airport.
- Book and pay for your reservation online. Then, mail the electronic ticket/receipt along with your original travel voucher (MCO) to Air Canada’s Refund Department upon completion of all travel.
Air Canada Refund Services