Top 311 Complaints and Reviews about #kyak #travel

#book airfare
#

Airfare.com

Online since 1996, Airfare.com offers cheap flights and cheap hotels reservations. Airfare.com offers specially negotiated, deeply discounted airline tickets up to 70% off.

Consumer Complaints Reviews

This is a long and involved story but suffice to say, Airfare.com have swindled me out of roughly $3800 over the last 18 months. I booked a flight from New Orleans to Australia about 18 months ago and found I was unable to fly about 2 weeks before my flight was due to depart. After lengthy negotiations with Airfare.com and the airlines I was supposed to fly with (who were helpful but unable to do anything since the booking was through a third party), I was able to keep my credit and change my flights, at great expense of course (I think the fee to change my booking was somewhere in the order of $800). While this was prohibitively expensive, since the original flight was also pricey (several thousand dollars), it seemed worthwhile.

Cut to a few weeks ago, when I found out through my lawyer that I would be unable to fly due to my current visa status. Essentially, leaving the United States at this time could result in me being disallowed to re-enter the country, so in her own words “it’s not worth the risk”. I try to do the right thing and contact Airfare.com to let them know I need to cancel, not really expecting to get any credit back. More than anything, I was trying to do right by this company and the airline. It’s a pain when passengers no-show. So I call the number of the Airfare.com website. The first THREE times I call, I’m put through to a customer service rep who, after saying ‘hello’, doesn’t speak to me at all. I don’t know if the call dropped (it was still connected?) or whether they just didn’t feel like working. But either way, by the fourth time I called, I was pretty annoyed.

I tried to explain the situation to the customer service rep who seemed more interested in talking over the top of me. He told me in no uncertain terms that I could NOT get any credit back on the flight and when I asked to speak to a supervisor, he initially refused. It wasn’t until I told him very calmly and firmly that I knew I was entitled to speak to a supervisor that he finally put me on hold and transferred me. By the time the supervisor got on the line, I had decided that there was no reason for me to speak to another rude, helpful person in a call center on the other side of the world. Previous reviewers are right, it’s near impossible to speak to a fluent English speaker who works for this company. When I asked the supervisor if I could be transferred to someone in an office in the United States, she simply said “No”. About 5 times.

Finally, she told me to just email. At this point, I was so annoyed that I agreed. Not only was the connection bad/muffled but nobody spoke anything better than broken English. And they seemed more interested in reciting a script than listening to what I was actually asking them. Email seemed preferable. Upon emailing Airfare.com, I was told that I would have to pay A CANCELLATION FEE. I didn’t get around to finding out how much the fee was because at this point, I firmly emailed them back and told them “Haha, no way. I’ll just no-show if that’s the case.” They then proceeded to call ME about 6 times even though each time, I told them very firmly that I was not going to pay to cancel my flight and that I would appreciate if they stopped calling me.

Finally, I called Delta and Virgin to find out if I could do anything on their end. Guess what? They had NO RECORD of my booking. I am not currently listed in their system (as of today, November 9 2015), despite the fact that I am supposed to fly out of the United States on a Delta/Virgin flight on November 30th. In the words of the Delta rep, “your third party hasn’t paid us for the flights yet”. Even though I booked over 18 months ago. Right. In short, AVOID. This company says they are based in Washington, they are not. They are based in India. It’s impossible to speak with someone who is fluent in English. They will give you the runaround and charge you excess fees whenever they can. And it seems like even if I had turned up to the airport and tried to board my flight on the 30th, there’s a good chance the airline would have had no record of me as a passenger! Not worth it. I wish Kayak would stop using them as a suggested third party.





10/11/2017

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William Bailey #financial #advisor, #financial #planner, #investments, #ria, #cfp, #registered #investment


#

William Bailey San Diego, California

William Thomas Bailey is a financial advisor employed by UBS Financial Services in San Diego, California. With over 34 years of experience and 2 exams passed, William maintains the following registrations:

Investment Advisor
William is registered with the SEC as an Investment Advisor, which is defined as someone who is paid to provide advice about securities. Investment advisors can also be paid to manage investment portfolios or offer financial planning services. Other terms commonly used for investment advisors include Investment Advisor Representative (IAR) and Registered Investment Advisor (RIA).

Broker
Mr. Bailey is also registered with FINRA as a Broker (sometimes referred to as a broker-dealer registered rep. or RR ). Brokers are the sales personnel who work for larger brokerage firms. These firms (also known as broker-dealers ) are in the business of buying and selling securities such as stocks, bonds, mutual funds and other investment-related products. These firms are also registered with FINRA and can engage in securities transactions on behalf of its customers (as broker) or for its own account (as dealer).

Advisor data current as of May 15, 2017

Fees and Services

Types of fees charged:

  • Percentage of Assets
  • Hourly Charges
  • Commissions
  • Fee Only

Advisory services offered:

  • Financial Planning
  • Portfolio Management for Individuals
  • Portfolio Management for Businesses/Institutional
  • Securities Portfolio Management
  • Selection of Other Advisors

State Registrations

Financial advisors must register with each state in which they conduct business. Below is a record of each state where William Bailey maintains an active registration.

Above is a partial list of advisors working at UBS Financial Services. Credio’s Financial Advisors website contains 731,205 advisors, with options to sort and filter by city, company, years experience and more. You can click the button below to view all advisors at UBS Financial Services. or set the filter for a specific city.

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UBS Financial Services >>

Advisors in San Diego

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San Diego >>

Advisors with Barrons Rating

Education and Certification

Financial Advisor Certification

Uniform Securities Agent State Law Examination (NASAA)
State Securities Law

January 28, 1987

General Securities Representative Examination
General Industry/Product

More information about each type of exam can be found on Credio’s Financial Exams website .

See all
Financial Exams >>

Credio is a finance site that uses Graphiq’s semantic technology to deliver deep insights via data-driven articles, visualizations and research tools.

FINRA Disclosures

Disclosures Summary

Financial Advisors are obligated to disclose any events that may influence their professional conduct or ability to advise their clients. Disclosure events can be criminal matters, regulatory actions, civil judicial proceedings, customer complaints, employment terminations, arbitrations, civil litigations or other financial matters in which the advisor has been involved.

William Bailey had no reported disclosure events as of the most recent filing submitted to FINRA.

This information may be verified by entering the advisor’s Individual CRD Number (#1146817) on the SEC’s Investment Advisor Public Disclosure (IAPD) website, or by using FINRA’s BrokerCheck tool.

For those interested in managing some of your investments on your own we have more research tools that may be of assistance. Below is a sample list of funds from our Mutual Funds Research Topic. where you can sort and filter mutual funds based on annual performance, ratings, fees and much more. We also publish an up-to-date Online Brokers Research Topic which lists current promotions and a Smart Rating Score for each firm.

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Data updated on May 15, 2017 via the following sources:
SEC Investment Advisor Public Dislcosure: adviserinfo.sec.gov
FINRA BrokerCheck: brokercheck.finra.org


11/08/2017

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Top 311 Complaints and Reviews about #travel #city

#book airfare
#

Airfare.com

Online since 1996, Airfare.com offers cheap flights and cheap hotels reservations. Airfare.com offers specially negotiated, deeply discounted airline tickets up to 70% off.

Consumer Complaints Reviews

This is a long and involved story but suffice to say, Airfare.com have swindled me out of roughly $3800 over the last 18 months. I booked a flight from New Orleans to Australia about 18 months ago and found I was unable to fly about 2 weeks before my flight was due to depart. After lengthy negotiations with Airfare.com and the airlines I was supposed to fly with (who were helpful but unable to do anything since the booking was through a third party), I was able to keep my credit and change my flights, at great expense of course (I think the fee to change my booking was somewhere in the order of $800). While this was prohibitively expensive, since the original flight was also pricey (several thousand dollars), it seemed worthwhile.

Cut to a few weeks ago, when I found out through my lawyer that I would be unable to fly due to my current visa status. Essentially, leaving the United States at this time could result in me being disallowed to re-enter the country, so in her own words “it’s not worth the risk”. I try to do the right thing and contact Airfare.com to let them know I need to cancel, not really expecting to get any credit back. More than anything, I was trying to do right by this company and the airline. It’s a pain when passengers no-show. So I call the number of the Airfare.com website. The first THREE times I call, I’m put through to a customer service rep who, after saying ‘hello’, doesn’t speak to me at all. I don’t know if the call dropped (it was still connected?) or whether they just didn’t feel like working. But either way, by the fourth time I called, I was pretty annoyed.

I tried to explain the situation to the customer service rep who seemed more interested in talking over the top of me. He told me in no uncertain terms that I could NOT get any credit back on the flight and when I asked to speak to a supervisor, he initially refused. It wasn’t until I told him very calmly and firmly that I knew I was entitled to speak to a supervisor that he finally put me on hold and transferred me. By the time the supervisor got on the line, I had decided that there was no reason for me to speak to another rude, helpful person in a call center on the other side of the world. Previous reviewers are right, it’s near impossible to speak to a fluent English speaker who works for this company. When I asked the supervisor if I could be transferred to someone in an office in the United States, she simply said “No”. About 5 times.

Finally, she told me to just email. At this point, I was so annoyed that I agreed. Not only was the connection bad/muffled but nobody spoke anything better than broken English. And they seemed more interested in reciting a script than listening to what I was actually asking them. Email seemed preferable. Upon emailing Airfare.com, I was told that I would have to pay A CANCELLATION FEE. I didn’t get around to finding out how much the fee was because at this point, I firmly emailed them back and told them “Haha, no way. I’ll just no-show if that’s the case.” They then proceeded to call ME about 6 times even though each time, I told them very firmly that I was not going to pay to cancel my flight and that I would appreciate if they stopped calling me.

Finally, I called Delta and Virgin to find out if I could do anything on their end. Guess what? They had NO RECORD of my booking. I am not currently listed in their system (as of today, November 9 2015), despite the fact that I am supposed to fly out of the United States on a Delta/Virgin flight on November 30th. In the words of the Delta rep, “your third party hasn’t paid us for the flights yet”. Even though I booked over 18 months ago. Right. In short, AVOID. This company says they are based in Washington, they are not. They are based in India. It’s impossible to speak with someone who is fluent in English. They will give you the runaround and charge you excess fees whenever they can. And it seems like even if I had turned up to the airport and tried to board my flight on the 30th, there’s a good chance the airline would have had no record of me as a passenger! Not worth it. I wish Kayak would stop using them as a suggested third party.





09/08/2017

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No consumer complaints for Mood Travel Inc, The Atlantic Provinces BBB

#travel mood
#

P.O Box 95

*Mood Travel Inc., is in this range.

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Closure Definitions

Complaint resolved with BBB assistance BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer. BBB found business made good faith effort to resolve complaint but customer not satisfied with business response BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration. Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration. BBB did not receive a response from business BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint. BBB cannot process complaint This includes situations where BBB cannot locate business, business is no longer in business, or business is in bankruptcy and complaints must be submitted through bankruptcy trustee.

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company’s response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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BBB reports on known government actions that are relevant to the business’s marketplace dealings with the public.

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07/08/2017

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Top 311 Complaints and Reviews about #cheap #airline #travel

#book airfare
#

Airfare.com

Online since 1996, Airfare.com offers cheap flights and cheap hotels reservations. Airfare.com offers specially negotiated, deeply discounted airline tickets up to 70% off.

Consumer Complaints Reviews

This is a long and involved story but suffice to say, Airfare.com have swindled me out of roughly $3800 over the last 18 months. I booked a flight from New Orleans to Australia about 18 months ago and found I was unable to fly about 2 weeks before my flight was due to depart. After lengthy negotiations with Airfare.com and the airlines I was supposed to fly with (who were helpful but unable to do anything since the booking was through a third party), I was able to keep my credit and change my flights, at great expense of course (I think the fee to change my booking was somewhere in the order of $800). While this was prohibitively expensive, since the original flight was also pricey (several thousand dollars), it seemed worthwhile.

Cut to a few weeks ago, when I found out through my lawyer that I would be unable to fly due to my current visa status. Essentially, leaving the United States at this time could result in me being disallowed to re-enter the country, so in her own words “it’s not worth the risk”. I try to do the right thing and contact Airfare.com to let them know I need to cancel, not really expecting to get any credit back. More than anything, I was trying to do right by this company and the airline. It’s a pain when passengers no-show. So I call the number of the Airfare.com website. The first THREE times I call, I’m put through to a customer service rep who, after saying ‘hello’, doesn’t speak to me at all. I don’t know if the call dropped (it was still connected?) or whether they just didn’t feel like working. But either way, by the fourth time I called, I was pretty annoyed.

I tried to explain the situation to the customer service rep who seemed more interested in talking over the top of me. He told me in no uncertain terms that I could NOT get any credit back on the flight and when I asked to speak to a supervisor, he initially refused. It wasn’t until I told him very calmly and firmly that I knew I was entitled to speak to a supervisor that he finally put me on hold and transferred me. By the time the supervisor got on the line, I had decided that there was no reason for me to speak to another rude, helpful person in a call center on the other side of the world. Previous reviewers are right, it’s near impossible to speak to a fluent English speaker who works for this company. When I asked the supervisor if I could be transferred to someone in an office in the United States, she simply said “No”. About 5 times.

Finally, she told me to just email. At this point, I was so annoyed that I agreed. Not only was the connection bad/muffled but nobody spoke anything better than broken English. And they seemed more interested in reciting a script than listening to what I was actually asking them. Email seemed preferable. Upon emailing Airfare.com, I was told that I would have to pay A CANCELLATION FEE. I didn’t get around to finding out how much the fee was because at this point, I firmly emailed them back and told them “Haha, no way. I’ll just no-show if that’s the case.” They then proceeded to call ME about 6 times even though each time, I told them very firmly that I was not going to pay to cancel my flight and that I would appreciate if they stopped calling me.

Finally, I called Delta and Virgin to find out if I could do anything on their end. Guess what? They had NO RECORD of my booking. I am not currently listed in their system (as of today, November 9 2015), despite the fact that I am supposed to fly out of the United States on a Delta/Virgin flight on November 30th. In the words of the Delta rep, “your third party hasn’t paid us for the flights yet”. Even though I booked over 18 months ago. Right. In short, AVOID. This company says they are based in Washington, they are not. They are based in India. It’s impossible to speak with someone who is fluent in English. They will give you the runaround and charge you excess fees whenever they can. And it seems like even if I had turned up to the airport and tried to board my flight on the 30th, there’s a good chance the airline would have had no record of me as a passenger! Not worth it. I wish Kayak would stop using them as a suggested third party.





05/07/2017

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New Dhanunjaya Travels Complaints #travel #buddy

#dhanunjaya travels
#

Consumer complaints and reviews about New Dhanunjaya Travels

cancellation

I booked a ticket online through Redbus to Bangalore for travel from Hyderabad on Wednesday 22 nd April 2015 by New Dhanunjaya Travels.( booking done from icici bank net banking )

I receive a phone call from New Dhanunjaya travels at around 7pm that the bus is cancelled and as such requested me to travel by a different bus organised by them. When asked for the operators name and the seat number they did not disclose the operator s name .however the seat alloted to me was 42. I declined this offer and demanded the refund towards cancellation on part of Dhanunjaya Travels. I was informd that since this was booked through Redbus I would automatically get my refund.

So far I have not received my refund from Redbus .secondly I had to pay a higher price for booking my ticket in the late hours on the same day.

Redbus to ensure refund of my fare and also take care of hosting such irresponsible operators on their site causing lot of inconvenience to the travelling public





25/06/2017

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Volvo V70 Problems, Reliability, Recalls, Faults and Complaints #cure #auto #insurance


#

Volvo V70 Reliability

58-reg Diesel, Owner for 1 to 3 years

The worst car I have ever had and I have had 17 new cars to date ,plus a number of second hand ones. It started blowing 12v sockets, 3 in first 2 weeks, then the engine virtually came apart on the motorway, new engine fitted, then electrical glitches, and never put everything together again properly. The exhaust came loose, DSTC went on the bung, was in 3 times to get it fixed and is at present having a new clutch fitted.

Reliability: 1/5 Build Quality: 2/5

06-reg Diesel, Owner for 3 to 5 years

Reliability: 1/5 Build Quality: 3/5

54-reg Diesel, Owner for 3 to 5 years

Badly designed – central electronics module is situated beneath the windscreen water trap. Strangely water often enters the unit causing strange electrical faults at best and immobilization at worst. With a £1189 repair bill that Volvo up to now refuse to assist with despite this being a design fault contrary to the Sales of Goods act.

Reliability: 1/5 Build Quality: 3/5

55-reg Diesel, Owner for 1 to 3 years

Very practical versatile vehicle, great performance and good mpg when not towing. Suffered a number of mechanical faults and has annoying points like poor turning circle, visibility when parking in tight spaces, and removable tow bar mount is very low and often touches the ground.

Reliability: 2/5 Build Quality: 3/5

2010-reg Diesel, Owner for 1 to 3 years

In the time that I have owned this car, I have needed only a set of tyres and to headlamp bulbs (dipped), and that is with amixed use of general driving and towing a touring caravan (superbly). Nominal. minimal maintenance is required outside the scheduled servicing.

Reliability: 5/5 Build Quality: 5/5

2002-reg Diesel, Owner for 3 to 5 years

Only problem is an annoying electrical problem where the engine cuts out and then kicks back in again straight away. no one has got to the bottom of this problem so far! All parts available either from main dealer (expensive) or oem retailer which is better value.

Reliability: 4/5 Build Quality: 4/5

03-reg Diesel, Owner for More than 5 years

Substantial build, real “feel good” motoring. Carries big loads, tows the caravan well, keeps going in slippery conditions (4WD). remarkably economical. A fine all round car but some parts fail too early in life and dealers can be indifferent and very expensive.

Reliability: 3/5 Build Quality: 4/5

2009-reg Diesel, Owner for 1 to 3 years

Only had one problem, water ingress into the electronics, played havoc with the car and took 10 days to sort under warranty. Achieve over 48 mpg no matter what my average driving style is, good for such a big car.

Reliability: 4/5 Build Quality: 5/5

2009-reg Diesel, Owner for 3 to 5 years

Only a rear door lock problem in almost 4 years and dealer replaced free of charge even though just outside warranty. Service costs at volvo are too high, 12,500 mile service intervals is too frequent.

Reliability: 5/5 Build Quality: 5/5

2002-reg Diesel, Owner for more than 5 years

Diesel ejectors have had to be replaced (a common problem I understand) and handbrake constantly needs adjusting. Most driving is done on main rods commuting and at 50/60 mph consumption is fair.

Reliability: 4/5 Build Quality: 4/5

2010-reg Diesel, Owner for less than a year

No problems except for one minor electrical issue repaired under warranty. Tyres expensive. fuel consumption generally acceptable, but surprisingly economical on long motorway runs.

Reliability: 5/5 Build Quality: 5/5

2008-reg Diesel, Owner for 3 to 5 years

Never ever had a problem with it. Anything from volvo is a hideous cost inc their labour charges so, I use other garages.

Reliability: 5/5 Build Quality: 5/5

2011-reg Diesel, Owner for 1 to 3 years

At 51,000 miles just had cylinder head gasket replaced due to minor water leak. 0.5ltr in 3000 miles. Fuel only.

Reliability: 4/5 Build Quality: 5/5

2010-reg Diesel, Owner for 1 to 3 years

No problems at all since I purchased this. It s a volvo so I would expect to pay slightly more for volvo parts.

Reliability: 1/5 Build Quality: 5/5

52-reg Petrol, Owner for More than 5 years

Excellent in most respects but suspension problems, fuel consumption terrible, and large turning circle.

Reliability: 3/5 Build Quality: 5/5

2010-reg Diesel, Owner for less than a year

Only one minor electical problem. About 34mpg around town, but excellent over 45 mpg on long journies.

Reliability: 5/5 Build Quality: 5/5

2007-reg Petrol, Owner for less than a year

Blown xenon bulb and failed ignition switch in 6 months. Parts as expected but a bit heavy on petrol.

Reliability: 4/5 Build Quality: 5/5

X-reg Petrol, Owner for 1 to 3 years

Very reliable. Have very few problems. Always buy S/H with full service history at Volvo Garage.

Reliability: 5/5 Build Quality: 5/5

2009-reg Diesel, Owner for 1 to 3 years

Never had any problems and runs well. As an automatic it is slightly more thirsty than a manual.

Reliability: 5/5 Build Quality: 5/5

2005-reg Diesel, Owner for 1 to 3 years

Epg has been the only problem. Service about ł200 and tyres about ł85 each every 20,000.

Reliability: 4/5 Build Quality: 5/5

2009-reg Diesel, Owner for less than a year

Not had it very long but has been 100% reliable to date. Very economical for a big car.

Reliability: 5/5 Build Quality: 5/5

2006-reg Diesel, Owner for more than 5 years

In7 years I have had no problems at all. Servicing at volvo garages is too expensive.

Reliability: 5/5 Build Quality: 4/5

2003-reg Petrol, Owner for 1 to 3 years

Never had a problem with it. For the size and engine size I am happy with the mpg.

Reliability: 5/5 Build Quality: 5/5

2005-reg Diesel, Owner for 3 to 5 years

Never given me any problems. Franchised dealers are a bunch of rip off merchants.

Reliability: 5/5 Build Quality: 5/5

2010-reg Diesel, Owner for 1 to 3 years

No mechanical problems in 3 years. Servicing and fuel have been the only costs.

Reliability: 5/5 Build Quality: 4/5

2008-reg Diesel, Owner for less than a year

Perfect apart from egr valve. Apart from servicing and egr valve most reliable.

Reliability: 4/5 Build Quality: 5/5

05-reg Diesel, Owner for Less than a year

obviously to complex for volvo to repair car still in workshop after 8 weeks

Reliability: 1/5 Build Quality: 3/5

2007-reg Diesel, Owner for 1 to 3 years

Drive belt pulley failed at 68,000bolts on fuel injector failed at 78,00

Reliability: 4/5 Build Quality: 5/5

2011-reg Diesel, Owner for 1 to 3 years

Had no problems to date. As expected(having owned previous volvo s.

Reliability: 5/5 Build Quality: 5/5


13/06/2017

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GMC Envoy Problems – Complaints #gmc #envoy #problems, #gmc #envoy #complaints,


#

GMC Problems

GMC Envoy Problems

The worst model years for the GMC Envoy are shown below. The 2004 Envoy has the most overall problems. It’s worth keeping an eye on the 23 complaints about cluster gauges not working .

Click on a bar graph to go to CarComplaints.com, where you can find out more specific information about each model.

Worst GMC Envoy Model Years

Click on the links below for more detailed information.

Share Your Complaint

Join thousands of frustrated car owners who have voiced their opinion and notified other consumers of issues at CarComplaints.com .

Most Common GMC Problems

Click the links above for additional details and any pending class action lawsuit information.

GMC Customer Assistance Center

P.O. Box 33172 Detroit MI 48232-5172

Learn More:
About This Site:
Problems With Other Makes:

Problem data is taken from CarComplaints.com is based solely on reports received from vehicle owners. Recall, investigation and TSB data is from the National Highway Traffic Safety Administration .It’s always best to seek help from a qualified professional mechanic.

Logo based on Engine Warning by Richard Nixon from the Noun Project.

Copyright 2007 2017 AutoBeef LLC


13/06/2017

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Top 311 Complaints and Reviews about #airline #travel #deals

#book airfare
#

Airfare.com

Online since 1996, Airfare.com offers cheap flights and cheap hotels reservations. Airfare.com offers specially negotiated, deeply discounted airline tickets up to 70% off.

Consumer Complaints Reviews

This is a long and involved story but suffice to say, Airfare.com have swindled me out of roughly $3800 over the last 18 months. I booked a flight from New Orleans to Australia about 18 months ago and found I was unable to fly about 2 weeks before my flight was due to depart. After lengthy negotiations with Airfare.com and the airlines I was supposed to fly with (who were helpful but unable to do anything since the booking was through a third party), I was able to keep my credit and change my flights, at great expense of course (I think the fee to change my booking was somewhere in the order of $800). While this was prohibitively expensive, since the original flight was also pricey (several thousand dollars), it seemed worthwhile.

Cut to a few weeks ago, when I found out through my lawyer that I would be unable to fly due to my current visa status. Essentially, leaving the United States at this time could result in me being disallowed to re-enter the country, so in her own words “it’s not worth the risk”. I try to do the right thing and contact Airfare.com to let them know I need to cancel, not really expecting to get any credit back. More than anything, I was trying to do right by this company and the airline. It’s a pain when passengers no-show. So I call the number of the Airfare.com website. The first THREE times I call, I’m put through to a customer service rep who, after saying ‘hello’, doesn’t speak to me at all. I don’t know if the call dropped (it was still connected?) or whether they just didn’t feel like working. But either way, by the fourth time I called, I was pretty annoyed.

I tried to explain the situation to the customer service rep who seemed more interested in talking over the top of me. He told me in no uncertain terms that I could NOT get any credit back on the flight and when I asked to speak to a supervisor, he initially refused. It wasn’t until I told him very calmly and firmly that I knew I was entitled to speak to a supervisor that he finally put me on hold and transferred me. By the time the supervisor got on the line, I had decided that there was no reason for me to speak to another rude, helpful person in a call center on the other side of the world. Previous reviewers are right, it’s near impossible to speak to a fluent English speaker who works for this company. When I asked the supervisor if I could be transferred to someone in an office in the United States, she simply said “No”. About 5 times.

Finally, she told me to just email. At this point, I was so annoyed that I agreed. Not only was the connection bad/muffled but nobody spoke anything better than broken English. And they seemed more interested in reciting a script than listening to what I was actually asking them. Email seemed preferable. Upon emailing Airfare.com, I was told that I would have to pay A CANCELLATION FEE. I didn’t get around to finding out how much the fee was because at this point, I firmly emailed them back and told them “Haha, no way. I’ll just no-show if that’s the case.” They then proceeded to call ME about 6 times even though each time, I told them very firmly that I was not going to pay to cancel my flight and that I would appreciate if they stopped calling me.

Finally, I called Delta and Virgin to find out if I could do anything on their end. Guess what? They had NO RECORD of my booking. I am not currently listed in their system (as of today, November 9 2015), despite the fact that I am supposed to fly out of the United States on a Delta/Virgin flight on November 30th. In the words of the Delta rep, “your third party hasn’t paid us for the flights yet”. Even though I booked over 18 months ago. Right. In short, AVOID. This company says they are based in Washington, they are not. They are based in India. It’s impossible to speak with someone who is fluent in English. They will give you the runaround and charge you excess fees whenever they can. And it seems like even if I had turned up to the airport and tried to board my flight on the 30th, there’s a good chance the airline would have had no record of me as a passenger! Not worth it. I wish Kayak would stop using them as a suggested third party.





16/05/2017

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No consumer complaints for Mood Travel Inc, The Atlantic Provinces BBB

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P.O Box 95

*Mood Travel Inc., is in this range.

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28/03/2017

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