The Breast Cancer Site #free #help #desk, #breast #cancer


Help Rwandan Women Fight Breast Cancer

A lack of early detection and comprehensive treatment options is putting the women of Rwanda at even higher risk of dying from breast cancer. Breast cancer cases in women living in this impoverished country have increased by more than 50% in the last three years.

Help women in Rwanda

Stop Price Hikes

Americans pay more for prescription drugs than any other nation in the world. Why? Profit. Tell the Department of Health and Human Services to enact legislation to change our out-of-control drug prices. We shouldn’t be expected to pad the pockets of wealthy pharmaceutical executives.

Take Action! Sign the Petition!

Save A Sengalese Woman’s Life

In the developing world, cancer kills more people than malaria, AIDS/HIV, and tuberculosis combined. Cervical cancer is a leading cause of cancer related deaths among women in the developing world. The majority of women living in impoverished countries do not have access to life saving radiation treatment. Thankfully, a group of radiation oncologists from the United States have come together, treating and even curing women of cervical cancer in Senegal.
Donations through this Gift That Gives More provide radiation treatment for a women with cervical cancer. Thank you!

Help Where It’s Most Needed

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Rightsizing Your Help Desk Team: Part 3 #phd #help #desk


Rightsizing Your Help Desk Team: Part 3

Having too big of a help desk team drives up costs, while too small a team will decrease efficiency and profitability. To find the right balance in your organization, a number of factors need to be considered. The standard ratio, for enterprises with a single operating system across the network and hardware standards, is about 70:1 employees per help desk professional. When this ratio is decreased, a larger help desk team is needed, driving up IT costs.

No industry-wide standard is available for an appropriately sized help desk team. Gartner, a technology research company, has derived a formula for companies to use in calculating an ideal number. By starting with a Mean Index Value, ratios can be added to or subtracted from. The elements for each calculation can yield a ratio as low as 7:1, very costly, or as high as 135:1. A number of factors go into deciding upon the actual ratio. The higher it is, the more cost that goes into hiring IT help desk staff.

Lack of Hardware Standards

A lack of hardware standards in you organization means there are different types of computers, servers, and other system doing the same thing. The problem is each type runs slightly differently and presents its own issues. Sometimes there are conflicts within the network, forcing IT staff to create new policies and perform a higher rate of troubleshooting. The same goes for having more than one operating system. A lack of centralized policies for these means the team will be busy and the ratio of employees to each member will be low.

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Downtime is another side effect of a lack of standards. Sudden outages in the network create conflict between departments and also means scheduled work and appointments such as teleconferences are disrupted. Productivity suffers and, in addition to the need for more support personnel, profit-enhancing activities are delayed.

Additional Impacts on Ratio

  • User Control – The needs for additional help desk personnel tend to increase by 15:1 when users have administrative control. Troubleshooting is required when a user has questions or misunderstands something, while mistakes and glitches are ultimately on the hands of the support team to resolve. There is also the chance of an employee performing a task that does not adhere to company policies. The IT staff, therefore, must look for issues to resolve and act as a watchdog to be sure company policies are followed. Similar effects are seen when users have unrestricted access to making changes on their PC.
  • Location of Users – If all system users are not within walking distance, then a larger help desk team is needed to support the geographic coverage. It is more challenging to keep up with technical issues if employees are dispersed in different locations. Also, administration may not be as tight, so the burden on IT is greater. A subtraction of 10:1 from the Mean Index Value is recommended.
  • User Software Testing – Testing software in a lab setting centralizes these efforts, requiring just a handful of technicians to handle the task. If users have the ability to test software on their desktops, your organization must find a way to support them. The only way to do this is to add help desk personnel; subtracting 15:1 on the ratio will give you an approximate number needed. Having individual users test new software inherently invites problems and the need to pay for additional IT staff.

Considering whether these factors apply to your enterprise ultimately affects the cost of operations. You can also use these to plan the structure of your organization. The planning stage should include an estimate on the ratio of how many IT team members are needed for each employee. Cost can be adjusted by adding or subtracting to this number, for finding the most cost-effective solution.

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Welcome to Medicus Staffing, Inc #mecial #jobs, #dental #jobs,richmond #va,norfolk,virginia #beach,hampton,raleigh


About Us

Contact Us

Employers/ Clients


Register With Us


Medicus Staffing, Inc. is your complete medical and dental staffing services firm.

Founded by healthcare professionals in 2002, Medicus Staffing, Inc. is Virginia’s premier staffing choice for medical jobs, dental jobs, behavioral health jobs and physical therapy jobs. Medicus provides quick and reliable staffing services in Richmond, Hampton Roads, Northern VA, and Raleigh-Durham NC. Temporary, temporary-to-hire, and direct hire staffing options are our specialty.

“By our unwavering commitment to excellence, service and superior value, we are recognized by our clients, candidates, and competitors as the preeminent provider of healthcare staffing services.”

I have worked with Medicus Staffing for a few years now to obtain temporary staffing resources for ongoing projects. I have always found them to be available, even on short notice, and responsive to our unique needs. They really attempt to get the right fit for the employee and the client. They work well with the client to resolve any issues that arise, and I value the working relationship that I have with them. Other areas of my organization are also considering using them for their ability to meet our unique needs. I would highly recommend them for your staffing needs.
– Practice Manager with one of the largest hospital systems, Richmond, VA

For over 10+ years, I have utilized Medicus Staffing to help my practices. I first started working with Medicus my first year in Dentistry, when I was working with a new Dentist opening and building his practice. We would call Medicus for staff needs and they always were able to help us out at the drop of a hat and always sent us highly qualified staff to help us get out of our bind. I continue to utilize their staffing services to this day. Always a pleasure to work with this team.
– Dental Practice Manager, that has worked at different specialty practices in the Virginia area


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For help desk feedback, what – s the best Yes #help


I’ve seen various questions proposed for soliciting feedback on incident resolution. Examples include:

  1. Did we fix your issue?
  2. Were you happy with the service we provided?
  3. Did this resolution help?

In the context of Help Desk feedback, which probably provides the best indicator of overall quality of service?

I would tend toward #1, but that is partially answered by how often users re-open the ticket (using a ticket survey makes this more reliably though, because this helps avoid them creating duplicate requests for an unsolved issue).

Number 2 is a good overall happiness metric, since few users will be pleased by a wrong answer, and a right answer delivered unpleasantly is still something that needs to be addressed.

The last covers the common cases where you direct users to the correct department (IT can’t fix your payroll issue, but HR can at x123). It was helpful, but did not fix their problem. But it also seems a wishy-washy question.

Can someone point me to any literature on the subject of one-question Help Desk metrics?

asked Mar 12 ’15 at 18:33

I think the question you may ask yourself is does a closed-ended question provide you with the information you are wanting to know. The options you are presenting are YES and NO.

Often the answers aren’t so black and white. YES my issue was fixed, but not another issue that I had at the time. NO my issue wasn’t fixed because after it was “resolved” it happened again.

You may want to ask more open-ended questions to allow the respondent to give those details that could be important to you. A great video you may want to watch on YouTube from UX Mastery is Better User Research Through Surveys. If you are looking for literature on the subject they also have books. I’m not affiliated with them, but I have personally used their books and videos before.

answered Jul 23 ’15 at 18:09

To clarify the question, you’re asking what follow-up is best for a user who has now received an answer to a question.

The tone depends on the general tone of your company, website, etc, but doesn’t have to. If it’s playful, then the question should follow suit. If not, it still can be playful. Ultimately you’re looking for feedback, so the question is “what question promotes the highest chance for honest feedback after the user has attempted to have a question answered?”

In my experience that has always been a yes/no or number-rated question, meaning:

  • Did you get the answer you were looking for? Yes/No (with followup on no with “why” text input
  • How close were we to answering your question? 1-10, where 10 is a perfect answer and 1 is that we didn’t answer it at all.

Sadly I don’t have any literature on the subject. However, we are currently A/B testing this ourselves, and have found that people who do answer are more willing to do so when the question is phrased more relateably (more playfully) and with the simplest options (aka a Yes/No dropdown is two clicks vs. a 1-10 selector, which is 1 click) always winning out.

answered Apr 24 ’15 at 3:06

Thank you for your input. But if I may, why is yes/no two clicks? We use a yes/no where the choice is the submit button, so literally one click. Myrddin Emrys Apr 24 ’15 at 12:22

That s fine. If it s a dropdown with 2 clicks, then it s worse. But I think of it this way: if the physical cost is light, people are generally willing to put in the slightest additional cognitive cost for free. So take advantage of that. Jamezrp Apr 24 ’15 at 16:12

Just to add, I know the examples you provided were just shorthand quick examples but make sure in implementation you avoid shifting the blame onto the user.

Did we fix your issue?

If I were using an application and something went wrong due to an overloaded backend, poorly implemented code, or incompetency of an employee and I was forced to put in a helpdesk ticket to get my problem resolved, I would likely take it as an affront if I was responded to with “Did we fix your issue?”. It was the applications issue, not mine. I may be nitpicking but I know plenty of people in the heat of frustration from it not working in the first place that would take offence to such a response.

answered Jul 23 ’15 at 18:43

Your Answer

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Treadmill Desk Geeks – Reviews, Guides and How-Tos on Treadmill Desks

We get a lot of questions sent to us about different desks and their ability to be used for different purposes. Since so many people ask, we thought we would put a quick blog together on standing desks vs treadmill

Last week I was having dinner with my mother when she mentioned that her friend Terry was chairing a health expo at her temple, B’Nai Jehoshua Beth Elohim. It was going to be a blood drive as well as offering

Hi, my name is Michael Jackness and I’m one of the owners of I’ll be writing on this site from time-to-time. Today I will be talking about my new treadmill desk setup. recently moved offices, which gave us

We take a look some of the top concerns and misconceptions for using the Treadmill Desk while at work and address them one-by-one: 1) I can’t run at work, I’ll get all sweaty. Well actually this one is true. If

When you arrive home after what has inevitably been a long day, what’s the first thing you want to do? Some aggressive core work? A little bit of strength training peppered with a few audible grunts? Head out for a

This home built contraption comes from Redditor otherwiseguy , who PVC pipes and couplers to raise a common folding table to standing height over his treadmill. Not the prettiest setup to look at, but at about $40 in parts plus the

Is it possible to walk across America while working at your desk? I m going to find out! This is a virtual journey. I m walking on my Treadmill Desk while working in my Boulder Colorado office. Google Earth tracks

Change your life! Want to lose up to 57 lbs in one year?Can t find enough time to get to the gym?Spend lots of time in front of a computer? If you answered Yes, Yes and Yes, then welcome to the

Is it possible to walk across America while working at your Treadmill Desk? I m going to find out! This is a virtual journey. I m walking on my Treadmill Desk while working in my Boulder Colorado office. Google Earth tracks my


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Проблемы с браузером? Мы вам поможем, Справка и ответы на вопросы,


Справка и ответы на вопросы о браузерах Opera

У вас возникла проблема с каким-либо продуктом Opera или вы просто хотите узнать, как сделать что-либо? Тогда вы обратились по адресу.

Opera для телефонов и планшетов

Opera help desk

Opera Mini

Выберите ниже свою платформу, чтобы посмотреть ответы на вопросы и узнать больше о нашем флагманском браузере:

Opera help desk

Opera help desk

Opera help desk

Opera help desk

Opera help desk

Opera для Android

Начните работать с Opera для Android и узнайте о маленьких хитростях, с которыми пользоваться браузером станет еще проще.

Opera для компьютеров

Opera help desk


Получите поддержку по Opera для Windows, Mac и Linux:

Opera help desk

Opera Mail

Узнайте, как просматривать, отправлять, сортировать и фильтровать сообщения электронной почты с помощью Opera Mail.

Opera help desk


Справочную информацию о браузерах Opera на базе Presto можно найти в нашей технической документации.

Предыдущие версии Opera доступны для загрузки в архиве Opera.

Opera help desk

Сообщить об ошибке

Если вы хотите сообщить о проблеме с вашим браузером, воспользуйтесь нашим удобным мастером отчетов об ошибках.

Службы Opera

У Opera огромное сообщество поклонников и испытателей, которые помогают нам в разработке новых поколений браузеров и средств экономии трафика. Если у вас возникли вопросы о вашей учетной записи Opera и службах, для которых она используется, возможно, вам пригодятся следующие ресурсы:


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Opera – Free download and software reviews – CNET, opera help


Opera help deskOpera

Editors’ Review

Opera shares most of its guts with Google Chrome, but the Web browser distinguishes itself with features like a built-in ad blocker, claims of improved battery life on laptops, and the option to watch YouTube videos in a floating window.

Supports most Chrome extensions: Since Opera and Chrome have so much code in common, it’s not difficult to create native Opera versions of popular extensions like LastPass, uBlock Origin, Reddit Enhancement Suite, and Pocket. And if a developer hasn’t created an Opera version yet, Download Chrome Extension can install extensions directly from the Chrome Web Store, so Opera users shouldn’t miss out on many Chrome add-ons.

Saves laptop battery life: Opera does some clever wizardry in the background to extend battery life on a laptop. We can’t guarantee any particular number, because battery life depends a lot on your screen’s brightness and resolution, and whether you’re streaming HD videos or just browsing Wikipedia. Either way, enabling or disabling power saving is a quick toggle at the top of your screen.

Handy YouTube video pop-outs: When you browse YouTube with Opera, you can click an additional button in the top of the video frame to pop the video out to a separate window. You can drag it around and resize it, and it will float on top of other windows. That is, it won’t disappear if you put another app window in the foreground, so you can multitask without losing your video. The original browser tab where you found that video must remain open, though.

Default security and privacy settings could be better: Opera Software routinely advertises its browser as a “safe” option. However, it uses navigation prediction services that require sending (anonymized) data about your usage habits over the Internet to be analyzed by a remote server. This can be disabled, but it’s not by default, and you have to search Google to figure out how these services work and what they expose. Form autofilling is also enabled by default — another feature that favors convenience over safety. If an unauthorized person gets access to your device, they can pull up what you’ve entered into a form just by experimenting with the alphabet, potentially giving them your home address, phone number, and other sensitive info. Opera also has a setting to “protect me from malicious sites,” but the setting doesn’t explain what this entails.

Searching for extensions is hit-or-miss: We got some odd search results on Opera’s website when looking for extensions to install. Searching for Gmail produced two pages of extensions, which was good. But searching for Google produces only six extensions, none of which are Gmail. Why does a more generic query return a fraction of the results and exclude an obvious ingredient?

Installing Adobe Flash is relatively tricky: Adobe’s once-universal Internet streaming video tech is finally on its way out, but many legacy websites still require it. Unlike Chrome, Opera does not have Adobe Flash built in. Googling for ways to add it produces outdated instructions from Adobe and Opera Software about enabling a setting that no longer exists. You have to go to the Adobe Flash plug-in webpage (once you’ve Googled it) while using Opera; the website uses its own voodoo to determine which Flash installer to deliver to you. But you won’t see the download button if you have an ad blocker enabled.

Bottom Line

Since Opera is basically Chrome’s fraternal twin, if it wants to compete with Chrome, it has to be better, and that’s a hard act to follow. However, Opera’s benefit to battery life is one point in its favor — Chrome has a reputation for inefficient battery use. And some users will appreciate the video pop-out. Since you can get all the major Chrome extensions without much fuss, it’s hard to make a case against Opera. It’s definitely a worthy Web browser in its own right and might make Google reconsider some of its decisions on Chrome.


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UVA Help Desk: Tech Support for UVA Faculty, Staff, and Students,


UVA Help Desk for IT

The help desk

Search for help using search boxes on ITSWeb, like this one:

The help desk

Call 4-HELP (434-924-4357) anytime. You can also call our toll-free number, 866-469-4866.

The help desk

Talk with a Help Desk agent right now via instant message!

The help desk

Complete our online form for a reply by email (call 4-HELP if you need a response by phone).

The help desk

Submit your question to [email protected] Send as much detail as possible for a response by email. If you need a faster response or a response by phone, please select a different option.

The help desk

Faculty/Staff: For in-person support, ask your department or school LSP (Local Support Partner). (This resource is behind NetBadge.)

The help desk

The help desk

Please send ITS Customer Communications your feedback and suggestions about ways to improve our help services. We welcome as much detail as possible.

Many of you have received and responded to the CIO survey. Your feedback has prompted us to publish our Help Desk goals and effectiveness ratings.

* Response Time is the Help Desk’s Service Level Agreement (SLA) time to respond. For more, see the Help Desk metrics. There is no SLA for Response Time for LSPs. Information Security Access Management will respond within 2 hours during normal business hours. The SLA for technical support within ITS (Tier 2 agents) is response within 2 business hours, 8am-5pm, Monday-Friday, holidays excepted.

No critical ITS system problems are known at this time.

24/7 Help

  • The help deskCall
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Related Topics

Page Updated: 2017-07-25

The help desk

Copyright 2017 by the Rector Board of Visitors of the University of Virginia

Quick Access

About Us

UVA Help Desk

UVA Help Desk: 434-924-HELP (434-924-4357) [email protected]

Page Updated: 2017-01-01 2017 by the Rector and Visitors of the University of Virginia.

The information contained on the University of Virginia s Department of Information Technology Services (ITS) website is provided as a public service with the understanding that ITS makes no representations or warranties, either expressed or implied, concerning the accuracy, completeness, reliability or suitability of the information, including warrantees of title, non-infringement of copyright or patent rights of others. These pages are expected to represent the University of Virginia community and the State of Virginia in a professional manner in accordance with the University of Virginia s Computing Policies.


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Welcome to Open Campus! #mcse, #mct, #mcp, #microsoft #certified, #systems #engineer,


Our Mission.

The mission of RCCD Distance Education (formerly Open Campus) is to extend access to learning through distance education. Objectives: To facilitate learning at a distance, Distance Education provides:

  • Educational technology to the colleges, faculty, and students to support the delivery of online-based courses and services
  • Professional development and training for faculty
  • Expertise and experience
  • Blackboard management, production and problem solving.

As of April 21, the Open Campus department has changed its name to Distance Education. We thank you for your patience as we work to complete the changes to website by the middle of summer.

What Are Online Based or Distance Education classes?

Online-based courses, also called Distance Education classes, may take two different forms:

Online classes are taken exclusively over the Internet. Please note that, while some online courses provide all instructional content over the Internet, others may require some on-campus meetings. Please see the course schedule or WebAdvisor for more information.

Hybrid classes meet both on campus and online. Think of them as a combination or blending of online classes and face-to-face classes.

In a hybrid class, you will attend meetings on campus during the dates and times listed in the schedule of classes. Since the on-campus portion of hybrid classes could take place at any of our three colleges (Riverside City, Norco or Moreno Valley), hybrid classes are listed in the schedule by the college where the on-campus meetings will take place.

Are there Face-to-Face classes that use the Internet?

Web-Enhanced classes are traditional face-to-face classes that are supplemented with course websites and the use of Internet resources. Unlike hybrid or fully-online classes, all web-enhanced class meetings take place on campus.

Where Do I Start?

For more information about Blackboard and support, visit
Students page


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FedEx Space Solutions Help You Launch a Successful Supply Chain #space


FedEx ® Space Solutions

Choose FedEx Space Solutions for All Your Space Logistics Needs

The ways in which satellite and space-related products and technology are used on a daily basis to improve human welfare, safety and prosperity on Earth is breathtaking. It’s an exciting time to be part of the global space marketplace, which is poised for rapid growth and innovation. Opportunities abound in both traditional uses and exciting new entrepreneurial ideas and applications.

Whatever part you play in this cutting-edge industry, we can help you develop shipping and packaging solutions that maximize your efficiency, minimize costly downtime and safeguard the delivery of your critical space assets.

FedEx ® Space Desk: Your Single Point of Contact

Whether building a large or small satellite or engaging in research on the International Space Station, you re the expert in your field. Shipping and logistics management? That s where we excel. So put your shipping in our capable hands, and spend your valuable time doing what you do best. Our knowledgeable staff, dedicated exclusively to the space industry, will craft a customized solution that completely fits your unique logistics needs.


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Web Services Best Practices for CA Service Desk Manager (CA SDM)


Web Services Best Practices for CA Service Desk Manager (CA SDM)

Document ID: TEC477003
Last Modified Date: 08/12/2016
<> Technical Document Details

  • CA Service Desk Manager
  • CA IT Asset Manager
  • CA Service Desk
  • CA Process Automation
  • CA Service Desk Manager:Release:12.6 CA SDM
  • CA Service Desk Manager:Release:12.9 CA SDM
  • CA Service Desk Manager:Release:12.7 CA SDM
  • CA Process Automation:Release:4.1
  • CA Process Automation:Release:4.2
  • CA Process Automation:Release:4.0 SP01
  • CA Process Automation:Release:4.2.01
  • CA Process Automation:Release:4.2.02
  • CA Process Automation:Release:4.2.2
  • Svc Desk Web Services:SDWEBS
  • Process Automation:ITPAM

This article describes Best Practices when using CA Service Desk Manager (SDM) Web Services.

It is very common to see SDM affected by the usage of Web Services calls. The most common effects are:

  • Performance issues
  • SDM dying
  • SDM process memory growth (domsrvr)

CA Service Desk Manager R12.x, R14.1

  1. Add a dedicated domsrvr to Web Services Calls

If your site is using CA Workflow or CA Process Automation with CA SDM heavily – or any other application integrated with SDM, such as Spectrum, Nimsoft Monitor -, you should consider installing a secondary CA SDM Server and point your Web Services Application or Service Desk Integration that makes use of Web Services to the secondary CA SDM Server. Additionally, it is recommended to add a webengine/domsrvr pair for each secondary server used for this reason.

For conventional installations, this setting is done in the SDM Administration tab, under Options Manager:

If the option is not installed, Install it and set the new domsrvr process name to be used by Web Services. If you already have this option installed, you should Edit it and adjust the domsrvr process name. Next it is required that SDM be recycled so the change takes effect.

Related to this topic, it is important to mention some considerations when working with SDM in AA:

b. An alternative is to have a dedicated Application server for Web Services calls.

c. If it is not possible to have a dedicated Application server, you should consider pointing the applications communicating with SDM via Web Services to the Background server, but preferentially to an Application server with less use/load.

  • Make use of logoff() when complete.
    After every set of Web Services calls, the Web Services client should perform a logoff() when complete. Web Services is intended to be an “on demand” resource – use what you need, then close the connection when possible, as opposed to re-using the same session id for hours at a time or leaving the session inactive. The “Web Services Session Timeout” option is a configurable option in CA SDM Options Manager.
  • Evidences of these can be found in the stdlog. In the example below, we can see a login and a logout session done by a Web Services call:

    If searching for sda in your stdlogs only shows Web Services session created it means a logoff is not being used.

    1. Each Web Services Client should use a different CA SDM Web Services Policy.
    2. Each Web Services Client or CA solution using Web Services should use a different Service Desk login.

    In each CA solution that calls CA SDM Web Services, there is a location to enter the WSDL and username. It is not recommended to use the CA SDM privileged user (i.e. Service Desk) for the integrations.

  • Support recommends to not allow Web Services Clients to search with wildcards.

    In other words, if the Web Services Client does searches (i.e. doquery or getlist), it should not allow searches with a ‘*’. If this is done against a large MDB table, CA SDM performance will be negatively affected.

    The reason for that is the Web Services query will run on top of the SDM object layer, and thus all data retrieved by the query will be loaded in the domsrvr in use. This can cause performance issues or even domsrvr to die due to reaching 2GB of size (which currently is its allocation limit, for being a 32 bit application) and dies trying to allocate more memory.

  • Avoid requesting large data sets with Web Service Method calls like “doSelect()”.

    For example, setting “maxRows” -1 to return all rows will impact CA SDM performance. Using “-1” is a not recommended. Be aware that all Web Service calls should be tested prior to being placed into production to see if there is any impact on CA SDM performance. This is especially true with Web Services calls that utilize searches or requests for lists.

    Note that the maximum number of rows retrieved by a doSelect are 250. This is by design and non-configurable to prevent performance issues to SDM.

    1. It is fairly easy to negatively impact CA SDM performance using a Web Services client. CA Support highly recommends any and all Web Services clients should be tested fully by the customer or implementer in a QA environment.
    2. The CA SDM Web Director does not work for Web Services.
      Planning how Web Services requests will be distributed across multiple CA SDM Secondary Servers is very important. One way to address this is by creating a routine which will work as a pool of Web Services connections. The routine will keep permanent connections to SDM and will distribute the calls among the available sessions, which will be recreated as needed.
    1. Before implementation, the Tomcat Memory (JVM size) should be increased to as much as 1 GB.
      Please refer to: TEC491277 – Steps to increase the JVM Heap Size for Tomcat in CA Service Desk Manager
    2. The Max Threads for Tomcat should be also be increased when using Web Services.
      By default, it is set to 75. CA Support recommends to set this value to 300 – do not change it to a value higher than this.
      Please refer to TEC598584 – How to increase Tomcat Max Threads on CA Service Desk Manager (SDM) 12.x and 14.1 .
    3. Always ensure that you are on the latest CA SDM Cumulative Patch Level if this is a new implementation.
      To verify the latest Cumulative Patch Level consult the CA Service Desk Manager Solutions Patches page at
    4. If CMDB GRLOADER is used, please bare in mind that this utility uses Web Services.
      In a heavily used CA SDM environment, it is recommended to run GRLOADER against the CA SDM Web Services Interface on a dedicated CA SDM Secondary Server.
    5. If using CA Workflow or CA Process Automation, consult the SOAP API Reference for instructions and best practices, as this uses the CA SDM Web Services API.

    The CA Community is also a good source of information on working with Web Services calls: CA Service Management community


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    Dmdc help desk #dmdc #help #desk



    H2K strongly believes in establishing long-term relationships with our Industry colleagues. H2K is always searching and welcoming partnerships with successful companies to build a successful future together. Below are some of our current partners.

    • Booz Allen Hamilton Under the U.S. Army CECOM s S3 contract, H2K supports the Defense Health Agency in its effort to modernize the U.S. Army s medical information management system.
    • CACI Under the U.S. Army RDECOM s R2-3G and TAOSS contracts, H2K supports the Army Data Center Consolidation Plan (ADCCP) as well as Data Collection Analysis Modeling Simulation (DCAMS) services to various U.S. Army organizations. Recently, H2K supports the MODeling, Emulation, Simulation, Test, and Analysis (MODESTA) project that provides lab-based risk reduction capabilities to Army s mission applications before they are fielded.
    • Alion Science and Technology Corporation Under the DISA/JITC contract, H2K provides Cyber Security, Tech Control, Information Assurance, and JITC Test Lab support.
    • Microsoft Corporation As a subcontractor to Microsoft, H2K provided Subject Matter Experts support in SharePoint and Project servers to U.S. Census Bureau.
    • DSCI Under the U.S. Army RDECOM s TAOSS contract, H2K managed QUEST and SEAMS laboratory IT infrastructures.
    • DVS H2K collaborates with DirectViz on various Alliant Small Business (ASB) contracts to include DMDC and DISN IT support tasks.
    • DMI In support of the DMDC Help Desk at the Mark Center in Alexandria, Virginia, H2K collaborates with DMI to assist DMDC end-users in DMDC applications as well as general IT related issues.
    • Sienna Systems Sienna Systems are experts in Public Key Infrastructure (PKI) technologies as well as Big Data analysis. As a member of the FASA JV, H2K often teams up with Sienna Systems in security related contracts.

    H2K is continuing to build strong relationship with industry partner to provide the most effective and cost efficient services and solutions to our clients.

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    Copyright© 2015 H2K Solutions, Inc.


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    E-file for Tax Professionals #irs #e #help #desk


    Like – Click this link to Add this page to your bookmarks Share – Click this link to Share this page through email or social media Print – Click this link to Print this page

    e-file for Tax Professionals

    IRS will begin accepting individual tax returns electronically on January 23, 2017 for returns due by April 18, 2017.

    Any tax return preparer who anticipates preparing and filing 11 or more Forms 1040, 1040A, 1040EZ and 1041 during a calendar year must use IRS e-file (unless the preparer or a particular return is administratively exempt from the e-file requirement or the return is filed by a preparer with an approved hardship waiver).

    Hot Topicfor e-file Providers

    Tax scammers work year-round; they don’t take the summer off. The IRS urges you to stay vigilant against calls and e-mails from scammers impersonating the IRS. This link provides several tips from the IRS to help you avoid being a victim.

    Become an Authorized e-file Provider
    The IRS e-file Application Process in three easy steps.

    Online e-services products are now available including the IRS Electronic e-file Application. E-services is a suite of web based products that allow tax professionals and payers to do business with the IRS electronically.

    Easy Steps to check your EFIN status
    Checking the EFIN status of your application to make sure the volume of returns e-filed matches your records should be part of your regular routine.

    E-file Security, Privacy and Business Standards Mandated as of January 1, 2010 .
    The IRS has mandated six (6) new security, privacy, and business standards to better serve taxpayers and protect their information collected, processed and stored by Online Providers of individual income tax returns. Compliance with these standards became mandatory January 1, 2010.

    E-file Providers Prohibited From Transmitting Returns Prior to Receiving Forms W-2, W-2G or 1099-R
    Authorized IRS e-file Providers are prohibited from submitting electronic returns to the IRS prior to the receipt of all Forms W-2, W-2G, and 1099-R from the taxpayer.

    7216 Rules for Tax Preparers
    Regulations under Internal Revenue Code Section 7216, Disclosure or Use of Tax Information by Preparers of Returns, became effective January 1, 2009.

    Business e-file
    Electronic filing is available for Employment Taxes, Information Returns, Corporations, Partnerships, Estates Trusts as well as returns for Charities Non-Profits.

    Business e-file Providers Partners
    Find an e-file solution for electronically filing your clients’ business returns using the services of one of our providers or partners.

    Corporations – e-file for Large and Mid-Size Corporations
    Certain large and mid-size corporations are required to electronically file their Forms 1120 and 1120-S. Other corporations may do so voluntarily. This page provides e-file information for corporations that prepare and transmit their own electronic corporate income tax returns and those that use the services of third party tax professionals.

    Never miss another important e-file message with QuickAlerts! Calling “ALL” EROs, Software Developers And Transmitters. Did you know that the IRS has a messaging system that gives you e-file information and submission processing center processing delays within moments of when they occur?

    Reporting Agents
    Reporting Agents who have on file an accepted e-file application to participate in IRS e-file Program will automatically be permitted to use the Transcript Delivery System (TDS).

    Report Fraud and Abuse within the IRS e-file Program
    All Authorized IRS e-file Providers must be on the lookout for fraud and abuse in the IRS e-file Program.

    Subscription Services
    Subscription Services for Tax Professionals.

    Tax Exempt Organizations (e-file for Large Tax Exempt Organizations)
    IRS regulations require certain tax-exempt organizations to file annual returns electronically.

    Page Last Reviewed or Updated: 12-Dec-2016

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    Free trouble ticket software #help #desk #ticket #system, #trouble #ticket #software


    Help Desk Software

    Welcome to the home of an open source trouble ticket system . Use this CGI script on your web site for everything from bug tracking and customer support to project management and to-do lists. Creating a trouble ticket is now as easy as submitting a web form. The help desk software will care about assigning unique number to each service request and saving it to the database. Truly scalable solution: start with a plain text database, upgrade to the industry-strength MySQL or Microsoft SQL Server engine as your needs grow.

    Say good-bye to mailto links and mail forms.

    The “thank you for your interest” message is not enough today. Assure your customers that you have an established workflow and no question will go into a black hole. The Trouble Ticket Express software will automatically produce easy to follow instructions how to submit follow-up messages and monitor ticket progress. Then it will broadcast e-mail notifications to all service operators announcing new customer inquiry.

    Note: The Trouble Ticket Express is downloadable software. To use it you must install the package on your web server. If you do not want installing software on your server or your hosting provider does not allow installing 3rd party programs, you may consider using Smart Answer – our cloud based customer service software . Smart Answer features trouble tickets, live help and embedded customer database. The system is deployed on a distributed failover cluster. Instant help desk activation with free trail.

    Getting loads of inquiries? Need to answer them with a team of agents?
    This is what the problem tracking software deals with. Have you ever happened to be writing an e-mail reply to a customer inquiry and when you have hit “send”, another member of your team has already dealt with the problem? It happens because conventional e-mail software does not support “group” mode. The Trouble Ticket Express solves the problem, as it requires claiming an ownership over a ticket, before ever starting to write an answer and ensures that no ticket belongs to more than one operator at once. It is like having shared mailbox with an advanced access control. Each e-mail message (or service ticket) has new attributes showing who is responsible and what is the current state.

    Which help desk software package is right for you?

    The help desk software comparison section provides side by side evaluation of 3 popular customer service packages.

    Seeing is believing

    Watch the trouble ticket system in action on our demo site.

    Download the Operator Manual .

    Mobile punch card – Interactive, social and rewarding. Give your customers more reasons to come back. Launch your own mobile loyalty program today with a free trial.

    Current version: 3.01 version log

    • Web based. Work from anywhere, whether you are at your desk, on the road, or working from home, our trouble ticket software has the tools you need to access your customer service database. All of Trouble Ticket Express features can be accessed though a web browser on virtually any operating system.
  • Correspondence tracking. Every trouble ticket is displayed as a sequence of messages. The status attribute shows whether the ticket is new, open, resolved or waiting for more input from the requestor.

  • Email alerts on every new and follow-up message.

  • Custom fields. Add virtually unlimited number of custom fields to your mail forms .

  • Customizable ticket browser layout. Choose what information (including values of custom fields) you want to see while browsing ticket list. (requires purchase of Layout Designer Module ) .

  • Ticket monitoring. Customers and operators are always able to see ticket status and ticket owner info.

  • Unlimited operators. Create as many operator logins as your business needs.

  • Group Mode. Allows assigning an operator to one or more groups and smart ticket routing based on the ticket’s group attribute. (requires purchase of Groups Module ) .

  • Inventory Tracking. Allows defining a list of items such as servers, workstations, projects, premises, cars – anything you need to develop or provide a service for. (requires purchase of Inventory Tracking Module ) .

  • Highly customizable.Template driven software for easy customization to match your web site appearance.

  • Multiple inquiry forms. Define as many customer service forms templates as you need.

  • Optional MySQL database.(requires purchase of add-on module ). Allows using MySQL database to store trouble tickets. A specialized MySQL hosting server might be an advantage to have.

  • Optional SQL Server database.(requires purchase of add-on module ). Allows using Microsoft SQL Server database to store trouble tickets.

  • File attachments.(requires purchase of add-on module ). Each message may include up to 3 file attachments.

  • Answer Library.(requires purchase of add-on module ). Allows organizing answers and quick access to common questions & answers.

  • Email based submission.(requires purchase of add-on module ). Allows submitting new tickets and follow-up messages via email. Both customers and operators may use email. See What is an email piping? article for a description of a server feature, what is required for the module to operate properly.

  • POP3 account polling.(requires purchase of pop2pipe script). The script emulates email piping: it polls an external POP3 account, retrieves email messages, executes an email-processing program and feeds the message text to the program’s standard input. The script is not a substitute for the Mail Module! It emulates email piping feature the Mail Module needs to operate.

  • Easy translations Trouble Ticket Express may translate user interface elements (messages, labels, list values) on the fly using loadable dictionary (CSV file).

  • Access code (a.k.a. captcha) to prevent ticket submissions by spambots

  • Hidden messages to enable internal communications and actions logging.

  • Markup tags to enhance messages using bold, italic, underline, code text attributes as well as images and hyperlinks.

  • Usage reporting to monitor help desk workload and operator efficiency.

  • Data export with optional Export module to build custom reports using your favorite spreadsheet or analytical program.

  • Easy data backup and restore with optional Backup/Restore module . The module may be used also for hassle free server migrations and cross grades (e.g. from SQL Server Edition to MySQL Edition or Standard Edition)

  • Source code available. The software is written in Perl, only standard libraries used.

  • Turnkey setup service is available from Eastwright Corp. 8 business hours turnaround time. Low prices. Optional customized forms design and programming services.

    Need more features?

    Contact us for custom programming quote, or try our remotely hosted solution featuring an advanced web based help desk software


    • Hosting account with CGI scripting enabled. Both Unix and Windows NT servers are fully supported.
  • Access to sendmail or smtp relay.

    Are you sure the Trouble Ticket Express email messages reach your customers? Are you sure your server is not blacklisted? Do not wait for your customers to tell you the truth, by the time the problem becomes patently obvious, it may be too late to remedy it. Get notified and act instantly the same day. Free trial available.


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  • Help Desk Job Description #help #desk #job #description,customer #service #job #description,call


    Help Desk Job Description

    The help desk job description applies to the generic help desk function.

    The help desk job will vary depending on the organization and overall systems environment but these are the tasks and activities common to most help desk positions. Also detailed are the key skills and abilities required for successful job performance in this position.

    Adapt this sample job description to meet the needs of your specific help desk position


    Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.

    Main Job Tasks and Responsibilities

    • respond to requests for technical assistance in person, via phone, electronically
    • diagnose and resolve technical hardware and software issues
    • research questions using available information resources
    • advise user on appropriate action
    • follow standard help desk procedures
    • log all help desk interactions
    • administer help desk software
    • redirect problems to correct resource
    • identify and escalate situations requiring urgent attention
    • track and route problems and requests and document resolutions
    • prepare activity reports
    • inform management of recurring problems
    • stay current with system information, changes and updates

    Education and Experience

    • Bachelors degree preferred
    • working knowledge of fundamental operations of relevant software, hardware and other equipment
    • knowledge of relevant call tracking applications
    • knowledge and experience of customer service practices
    • related experience and training in troubleshooting and providing help desk support
    • oral and written communication skills
    • learning skills
    • customer service orientation
    • problem analysis
    • problem-solving
    • adaptability
    • team interaction
    • planning and organizing
    • attention to detail
    • stress tolerance

    Need help developing your resume? Adapt this sample help desk resume to write a job-winning resume.

    Send a persuasive cover letter with your resume.

    Help Desk Interviews

    Be prepared for your help desk job interview with these typical help desk interview questions with answer guidelines.

    Recommended Help Desk Job Resources

    This job description is a useful resource for both job seekers and employers to clarify the generic tasks and requirements of the help desk function. Adapt it for your own use.

    Latest Update – Help Desk Salary reports that the average salary for Help Desk Support job postings on their USA site is $17.15 per hour as of February 2017. Salaries for job postings for IT Technical Support Specialist average $54,000 per year.


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    Hosted Help Desk Software #hosted #help #desk #solutions


    Overview of Hosted Help Desk Software

    Hosted help desk software eliminates an organization’s need to buy and manage servers internally as well as hire staff to manage and update the software.

    Until recently, help desk software had to be installed and maintained locally onto a company’s servers. Software updates and patches had to be downloaded and applied to fix bugs or update the product.

    With a web-based help desk software program, there’s nothing to install or manage locally and updates are automatic and applied to the business’s help desk as soon as they are available.

    How Businesses Use Hosted Help Desk Software

    Hosted help desk software like Zendesk allows businesses to easily provide reliable customer support. Zendesk is web-based, so there is no software to download or updates to install, and support agents (also called operators) can access ticket data and solve tickets from anywhere at anytime.

    Businesses also use help desk software to track and manage support metrics (also called analytics). Popular metrics include:

    • Assignment time
    • Agent productivity
    • Resolution time
    • % of tickets solved within 4 hours
    • Day/time ticket creation

    Interested in how companies like Groupon,, OpenTable, Guilt Groupe many other businesses use Zendesk’s hosted help desk software? (Click here to read unique customer stories)

    Why Zendesk?

    Zendesk keeps things simple.

    Zendesk’s support desk software provides customers with ticket management tools, and highly configurable forums, knowledge base, and FAQs.

    Zendesk also provides advanced support features, including: live chat, ticketing workflow, and remote support, and native mobile apps for iOS, Android, Blackberry and Windows Phone.

    Zendesk’s online help desk software is highly customizable for design and workflow, and includes multi-channel online support through powerful integrations with: Twitter for Business, Salesforce, GoodData, and LogMeRescue.

    Zendesk builds support software for companies who care about their customers.


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    Outsourced IT Support – Outsourced Help Desk Services #outsourced #help #desk


    Outsourced IT Support

    Outsourced IT? That’s a buzzword.

    We prefer to think of ourselves as collaborative IT — but nobody searches for that term. We’re collaborative because we serve as an extension of your team. Your goals are our goals. We want to keep your technology working at its peak efficiency so it serves you, empowers you, and makes your day.

    So what do we do? You name it. If it beeps or blinks, we manage it. If you can’t afford to lose it, we protect it. If you can’t decide which app to use, we’ll find the right one. If you don’t want to manage a herd of vendors, let us do it.

    We can serve as both the CIO and the CTO for your company. We can keep technology running at peak efficiency and help you leverage the advantages that outsourced support can bring to your business.

    Custom services to fit your business, your needs.

    User Support

    Many businesses rely on an in-house expert – whether it’s someone in their IT department or just a “power user” to deal with common user problems. Unfortunately, this means that when technical issues arise, two employees are taken off tasks that could deliver more value to the business. CMIT’s help desk and dedicated technicians ensure that your workforce stays productive while we take care of technical problems. And because most problems can be easily remedied over the phone, you’re spared the expense and the wait of an on-site visit.

    Hardware and Software Purchasing

    Your CMIT Team can maximize your technology budget by helping you find the best hardware and software solutions for your business. First, we sit down with you and make sure we understand the business problem you’re looking to solve – not just the technical problem. We’ll evaluate your current systems to make sure we can get the best value out of your existing investments. Then, we recommend not just the right equipment but the right strategy to get your business to where you want it to be. Our partnerships with tech leaders like Dell, Microsoft and Intuit ensure that we can get you the right products to solve the problem at prices that won t break the bank.

    Network Support

    Make your network work for you, not the other way around. Your CMIT Team can design the network you need, whether your staff is large or small, in-house or mobile. From traditional LANs to the latest wireless LAN technology solutions, CMIT technicians install your network, test it, and teach you what you need to know to utilize it effectively.

    Consulting Services

    Let CMIT be your virtual Chief Information Officer (CIO). Our team can consult for your small to medium size business on all your technology needs. Contact us today to learn how we can make your office more efficient.


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    System requirements – Helpdesk Ticketing System by Jitbit #help #desk #ticketing


    Help Desk Software – System Requirements

    Any ASP.NET-compatible web hosting with MS SQL database support:

    • Windows 2000/2003/2008/Vista/7/8/2012 or above
    • IIS Server 6+ (IIS 7.0 or above is highly recommended)
    • .NET Framework 4.5
    • MS SQL Server 2005 and above (free Express edition is fine), optionally you can install Full-Text Search
    • (optional) If you plan to install the Helpdesk Software using “setup.exe” on a Windows 2008/2012/7/8 machine you may need to set up the “IIS 6 compatibility mode” (like described here ) OR install the product manually by copying the files to your web-server.
    • For inbound emails to work you need the “SocketPermission” for the helpdesk software application, and this may be disabled on some shared hostings

    Client-side requirements

    Any computer/smartphone/tablet with a browser (on PCs modern browsers are recommended: IE9+, Firefox, Chrome, Opera).

    Did you know we have a hosted version?

    To save yourself from configuring a server, installing the ticketing system and maintaining updates later, consider trying the hosted helpdesk which is just a few seconds away.

    Help Desk Software

    Jitbit Software

    Helpdesk products

    Top features


    Copyright 2005-2017 Jitbit Software.


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