Careers and Volunteers at Monongahela Valley Hospital #monongahela #valley #hospital, #mvh,


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Careers Volunteers

We are honored that you are interested in joining our team, TEAM MVH. The members of Team MVH are exceptional men and women who share a common commitment to service to our communities, excellence in clinical care and customer service that is second to none.

Prior to viewing positions for which we are accepting applications or volunteer opportunities, please review Monongahela Valley Hospital’s STARS, our Standards of Performance. Our STARS, Service, Teamwork, Accountability, Respect and Safety, reflect our team’s expectations for each other.

At Monongahela Valley Hospital, we value:

Service

We demonstrate the spirit of caring. We serve our guests above and beyond their needs. We provide the level of care and service we want for our own family. Each Team MVH member, regardless of position;

  • Answers any unattended telephone within three rings.
  • Responds to our guests in need of assistance by answering a call light or bed alarm.
  • Smiles and greets fellow elevator passengers, and if needed, patients and visitors come first, even if it means you exit the elevator.
  • Check with guests who are waiting to provide for their comfort.
  • Follows through and follows up. Delivers on what was promised.

Teamwork

Each employee demonstrates commitment to co-workers by:

  • Treating each other with respect and valuing each person’s unique contribution to our Hospital.
  • Understanding that being rude to others is never acceptable.
  • Arriving at work on time and as scheduled.
  • Helping each other and never saying it’s not my job.

Accountability

Each Employee is committed to doing the right things right, all the time. Each employee:

  • Is responsible for the outcomes of his or her work.
  • Participates in problem solving by exchanging positive thoughts, opinions and information.
  • Seeks ways to improve the care of our guests.
  • Is willing to accept new roles, responsibilities and challenges.

Respect

All Team MVH members treat others as they expect their family to be treated. We:

  • Treat guests and co-workers as unique individuals. We value diversity.
  • Maintain and protect guest and co-worker confidentiality at all times.

Safety

Each team member is responsible for safety. Without exception we:

  • Follow all safety policies and procedures.
  • Use personal protective equipment as appropriate.
  • Report all accidents and incidents promptly.

To view positions for which we currently are accepting applications, please click on the continue button below. By clicking on the continue button, you acknowledge that, in the event you are employed by Monongahela Valley Hospital, you will abide and adhere to the above standards of performance at all times. You also acknowledge that failure to comply with these standards of performance will result in termination of employment.

Volunteer Opportunities

We Want You.
Are you looking for a way to give back to the community? Monongahela Valley Hospital is continually recruiting volunteers for the Auxiliary of Mon-Vale Health Resources, Inc. the Ask Me! Greeter Program and for the Orthopedic Institute .

The Auxiliary of Mon-Vale Health Resources, Inc.
If you want to make a difference in the lives of your neighbors, there’s a place for you in the Auxiliary of Mon-Vale Health Resources, Inc.


The Auxiliary’s members provide support services and amenities to the hospital’s patients and visitors as well as some of the youngest members of our community. Volunteer opportunities include:

  • Child Registry
  • Elevator hostess/host
  • Favors and crafts
  • Front Welcome Desk
  • Gift Cart/Shop
  • Inpatient Oncology
  • SameDay Surgery Confirmation
  • Volunteens

For more information about the Auxiliary, please call the hospital’s Community Relations Department at 724-258-1234 .

Ask Me! Greeters
Anyone who is compassionate makes a good volunteer. At Monongahela Valley Hospital, volunteers serve as extensions to practically every department. Some people welcome visitors as Ask Me Greeters in the main lobby while other volunteers help assemble patient education folders. People who volunteer can work flexible hours – as few as two hours per week, once a month, etc.

MVH recognizes that everyone has special talents and the concierge who manages the Ask Me! Greeter program matches each person’s talent or strength with where they can make the greatest difference in the hospital.

The Orthopedic Institute
The Orthopedic Institute at Monongahela Valley Hospital is changing the way that patients and their families experience joint replacement. This proven program is centered around the fundamental principle of wellness and volunteers play an active role in the patient experience. Volunteers work beside the medical and professional staff as they provide care to patients. They support patients – serving-one-on-one – sometimes even as an extended family ‘coach’ during therapy and group activities when needed. The Orthopedic Institute volunteers also assist with the pre-op classes, group therapy sessions, group and reunion lunches, preparing and cleaning equipment for physical therapy, preparing patient information packets and visiting with and encouraging patients.

About MVH


10/08/2017

Posted In: NEWS

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Sagacious Consultants #epic #consulting, #ehr, #sagacious, #sagacious #consultants, #healthcare, #epic, #best


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FEATURED CASE STUDY

THE SAGACIOUS ADVANTAGE

Within its first five years, Sagacious Consultants ascended to a Best in KLAS* consulting firm and landed on Modern Healthcare’s Best Places to Work. Sagacious Consultants is now part of Accenture, expanding its breadth of services and geographies served.

As EHR systems have become more widely adopted, Sagacious Consultants has increasingly focused on strategic projects that enable healthcare organizations to meet their biggest operational goals. Using proven methodologies for revenue and clinical transformations, Sagacious Consultants helps clients improve KPIs, enhance provider efficiency, and increase patient satisfaction.

The team now includes hundreds of EHR-certified consultants, from licensed clinicians, former CIOs, and other experienced professionals, bringing diverse perspective and insight to clients worldwide.

The Sagacious Advantage is simple: We combine technical acumen with intimate knowledge of the healthcare space to achieve meaningful results. Combined with Accenture, Sagacious Consultants delivers exceptional value to clients and contributes to the transformation of healthcare through technology with greater impact.

*Sagacious Consultants ranked #1 for Implementation Clinical – Supportive in the 2013 Best in KLAS Awards: Software Services report. © 2014 KLAS Enterprises, LLC | All rights reserved. www.KLASresearch.com

Simple and based on a single principle – our customers’ success is a direct measure of our own. To measure success we use three metrics: timeline, budget and end-user adoption. Other healthcare consulting organizations may agree on this, but the difference with Sagacious Consultants is we have the software expertise and experience to make it happen.

We recruit only the best consultants and embody a healthy work/life balance, boasting one of the highest retention rates in the industry! In turn, our customers receive uncompromised results. Our employees provide in depth knowledge of Epic software, project management skills to keep a project on time and on budget and the experience necessary to mesh industry best practices with the organization’s needs.

Sagacious Consultants understands that success brings social responsibility. We pride ourselves by delivering like no other healthcare consulting firm by providing a significant portion of profits to our employees’ and customers’ local charities.

Sagacious Consultants is an innovative consulting firm dedicated to making healthcare better from patient to provider.

Sagacious accomplishes this by providing the top echelon of Epic consultants to our partners, ranging from large academic healthcare organizations to local community clinics. Our mission to our employees is to treat each one as an individual, with the utmost respect, and to provide them with a culture that promotes personal and professional happiness, growth and diversity, and which rewards achievements.

Our mission to our clients is to engage with them as partners, and to provide superior results by leveraging our consultants’ technical expertise in conjunction with our intimate knowledge of the healthcare space. With a strong focus on collaboration, both internally and with our clients, Sagacious Consultants guarantees to surpass expectations.

Sagacious Consultants will continue to grow in prominence and expertise with a focus on sustainability.

We will remain committed to our core values by only employing the best and brightest employees, fostering an inclusive, yet elite corporate culture, and providing superior consultants and customer service to our clients.

Since our inception in 2009, Sagacious Consultants has been wholeheartedly committed to supporting the community, both near and far. It is because of this commitment that we donate a significant amount of money to nonprofit, charitable organizations which have a direct impact on the communities of our clients and our employees. These organizations support diverse causes such as medical research, support for animals, women’s rights and healthcare, early childhood education, support services for veterans, as well as many other causes.

A new benefit introduced to all employees in 2012 allows each employee to choose a charitable organization for Sagacious to make a donation to on their behalf. As Sagacious has continued to grow, this has allowed the amount of contributions, as well as the organizations benefiting from these contributions, to grow substantially over time. Please see the graphic to the right for Sagacious’ annual contributions since inception.

“This has been a very positive impact to our organization and I do feel that we would not be so successful if he would not have been part of the project.”

“She hit the ground running. Her experience paid immediate dividends.”

“As a former Epic TS, he was effective and productive for us from the first hour in our organization. He was always finishing ahead of time or on time.”

“Not all Epic consultants are created equal and he definitely can cover a wide array of topics.”

“He has a very in depth understanding of the Epic system and was able to apply his knowledge to help us with many issues.”

“Her deep knowledge of Epic Willow has made her an extremely valuable member of the team.

“Extremely efficient and thorough.” “Very efficient, effective, knowledgeable, thorough.”

“He has been so willing to take on as much as we give him, with great outcomes.”

“I was not expecting to be able to complete as many issues as we were able to.”

“Willing to help on issues not assigned to him and able to provide details of issue that we would get from our EPIC TS. This saved us time on resolution.”

“She was extremely helpful to everyone.”

“He was constantly finishing issues that needed to be completed regardless if it was for Claims, HB, or anyone else that asked for his help

Sagacious Consultants has worked with over 100 Epic healthcare organizations across the nation. These organizations range from the largest of hospital networks to smaller, physician practice only organizations. The projects range from full life-cycle implementations to upgrades and from big-bang installs to rollouts. We have provided clients with consultants in nearly every application. We are more than happy to provide referrals upon request.

• Majority former-Epic employees

• Certified in all Epic applications

• Experienced with all phases of implementation

• Senior level consultants

• Success through collaboration: internal Sharepoint promotes synergy

Sagacious Consultants has worked with over 100 clients across the nation varying in size, scope, complexity and business structure:

• Pediatric organizations such as Texas Children’s Hospital, Children’s Hospital of Omaha, and Seattle Children’s Hospital

• Religious organizations such as Bon Secours Health System and Baptist Health System

• Higher Learning institutions such as University of California San Francisco, University of Colorado Hospital, and University of Maryland Medical Services

• Private, Public, or FQHC organizations such as Providence Health Services, Harris County Hospital District, Hennepin County Medical Center, and Access Community Health Network

Sagacious Consultants is painting the map red with over 100 clients and 200+ employees in 41 states.

CAREERS

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03/08/2017

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2014 Online Travel Agency Satisfaction Report #chinese #travel #agency

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WESTLAKE VILLAGE, Calif. 30 April 2014 — While price continues to be an important factor driving customer satisfaction with online travel agencies, the highest-performing agencies excel by providing a superior website/online store experience, with clear layout and design, ease of navigation and useful information, according to the J.D. Power 2014 Online Travel Agency Satisfaction Report SM released today.

“In today’s competitive market, offering a low price is a necessity but does not automatically ensure customer satisfaction,” said Rick Garlick, global travel and hospitality practice lead at J.D. Power. “Online travel agencies need to provide a user-friendly Web experience to meet customer expectations. If the site does not function well or provide the kind of information customers expect, they will either move on to a competitor’s website or phone the agency’s call center, costing the agency time and money.”

The report measures overall customer satisfaction with the purchase experience when buying a vacation package, flight, hotel or rental car using an online travel website. Seven factors are examined in the report (listed in order of importance): competitiveness of pricing; usefulness of information; availability of booking/reservation options; website/online store; ease of booking/reserving; competitiveness of sales and promotions; and contact with customer service.

KEY FINDINGS

Overall customer satisfaction with online travel agencies is 788 (on a 1,000-point scale).

  • The primary reasons customers book/reserve/purchase from an online travel agency website are price (66%); past experience with the brand (44%); brand reputation (22%); and positive reviews of the brand (website, article, blog, etc.) (19%).
  • The highest percentage of customers visiting online travel websites book hotels (58%); followed by flight reservations (52%); vacation packages (33%); and rental cars (31%).
  • High levels of satisfaction translate into higher repurchase rates. Customers who rate overall satisfaction as outstanding (10 on a 10-point scale) purchase from an online travel website 4.4 times per year, compared with 3.1 times among those who rate their satisfaction as average.
  • Problem resolution has a substantial impact on customer satisfaction. Generally, customers use online travel sites because they involve an inexpensive, low contact process. When problems occur and they are resolved quickly, customers are surprised and respond positively. Nearly one-fifth (18%) of customers indicate they had a problem booking reservations online. Not surprisingly, satisfaction among these customers (754) is 44 points lower than among those who don’t experience problems. However, when problems can be resolved quickly via website, satisfaction can be salvaged, improving to 780 when problems are resolved from 634 when they remain unresolved. Online travel sites able to resolve customer problems will likely reap the benefit of product differentiation.

Online Travel Agency Satisfaction Rankings

Travelocity.com ranks highest with a score of 804, performing well in website/online store; usefulness of information; and competitiveness of sales and promotions. Following in the rankings is Expedia.com (798), performing well in the contact with customer service factor.

The 2014 Online Travel Agency Satisfaction Report is based on responses from 2,673 customers who made an online purchase from an independent travel website during the past 12 months. The study was fielded from March 11, 2014, through March 31, 2014.





03/05/2017

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