Vivint home security review
Sleek Contemporary Equipment
100% Wireless Systems
Available ASAP (Same-Day Installation)
Cellular and/or Landline Connections
Remote Access (Mobile App)
Indoor/Outdoor Video Cameras
Doorbell Camera with Two-Way Voice
Environmental Disaster Protection
Requires Pro Installation
Above-Average Monthly Cost
Trial May be Short
Vivint emphasizes the benefits of home automation for shoppers with medium and higher budgets for home security. Their 100% wireless systems are professionally installed rather than do-it-yourself, and a technician connects each system to a powerful cell radio network and/or landline to reach emergency monitors. Vivint’s three monitoring plans all support essential protection against home invasion and environmental dangers such as fire and carbon monoxide. Additionally, the top two plans can support video security and home automation with voice commands for remote control of lights and door locks. Customers sign either four-year or five-year contracts.
The newest Vivint security systems use the 7” touchscreen Vivint Sky control panel. This control panel connects with cutting-edge components from top brands, and each component is repaired/replaced for free if needed. Vivint Sky control panels can connect with these and other devices: entryway sensors, motion detectors, carbon monoxide detectors, pipe freeze sensors, doorbell cameras with two-way voice, indoor cameras, outdoor cameras and thermostats.
Each Vivint security system can use cell radio and/or a landline to send emergency alerts. The company has its own monitoring centers (instead of outsourcing) and in 2014 reported an average call response time of ten seconds.
Vivint is headquartered in Utah. The company began as APX Security in 1997. It partnered with the banking firm Goldman Sachs in 1998 and was acquired by the global investment firm Blackstone Group in 2012. Vivint is not a member of the Better Business Bureau.
Vivint s customer service has greatly improved over the past couple of years. The company s door-to-door sales agents once earned Vivint a reputation for being aggressive with sales. Worse, Attorneys General for multiple US states had reason to file charges for misrepresentation and deceptive sales tactics. Not long ago the company had thousands of pending complaints and a low rating from the Better Business Bureau… but today the Vivint BBB rating has climbed to a B. A more transparent pricing structure introduced in January 2017 is partially responsible for the drop in customer complaints.
Before 2017 Vivint customers paid monthly for monitoring but never actually owned their security equipment. Today eligible Vivint customers can eventually own their security equipment with interest-free financing. Vivint Flex Pay splits the monthly bill payment into one section for monitoring and another for the control panel and sensors. Customers make payments over four or five years depending on where they reside or do business.
The two monitoring options with Vivint Flex Pay are:
- Smart Protect: Basic home protection (burglary/environmental) at $39.99/month for monitoring plus equipment financing
- Smart Protect and Control: Basic home protection plus two or more special security features of the customer’s choice for $49.99/month plus equipment financing
Choices for special security features include:
- Doorbell camera
- Door lock with remote control
- Remote (online) garage door control
- Remote thermostat control
- High definition indoor video recording
- Outdoor video surveillance
A minimum credit score of 600 is required. Customers who do not qualify for financing (and/or are not interested in equipment ownership) can opt for monitoring-only contracts.
Note that potential Vivint customers have the power to negotiate prices. For example, when a potential Vivint customer already has a contract with another home security provider, the Vivint sales agent has the power to offer a buyout to cover up to 12 months of the contract. However, the more months they cover, the less bonus a sales agent receives personally. This isn’t the case with all alarm companies. New Vivint customers might also negotiate waivers for doorbell camera installation, outdoor camera installation and other charges.
Vivint home security systems feature Vivint Sky 2.0 control panels with 7” touchscreens. Each control panel oversees entryway sensors, at least one motion detector, and at least one environmental sensor such as a smoke alarm. Additionally, video cameras and cutting-edge home automation features are available with top Vivint plans. Here are lists of Vivint security system functions and features.
- Touchscreen Control Panel that “Learns”
- Two-Way Voice for Emergency
- Keyfob with Arm/Disarm, Panic and Custom Button
- Panic Button
- Panic Pendant
- Entry Sensors
- Garage Door Sensors
- Glass Break Sensors
- Motion Detectors
- Carbon Monoxide Detectors
- Smoke and Heat Sensors
- Water Leak/Flood Sensors
- Freeze Sensors
Cloud storage is included with monitoring plans for Vivint customers who use video security.
- Fixed Indoor Camera
- Pan and Tilt Indoor Camera
- Outdoor Camera
- Doorbell Camera with Voice and Mobile Access
- Keypad Door Locks
- Remote Light Control
- Remote Thermostat Control
Features & Technology
Vivint security systems stand out for cutting-edge technology. Here are some favorite features.
Create the effect that you’re home! Vivint’s doorbell camera lets the owner view and speak with visitors via a mobile app. The Vivint doorbell camera provides streaming video and also supports two-way voice.
Vivint and other wireless security companies provide remote controls that fit on keyrings. The typical remote can arm/disarm the system and also has a panic button. Additionally, the Vivint remote lets users set a custom function such as locking doors or adjusting lights.
Vivint monitors a variety of indoor and outdoor security cameras. Video can be live-streamed to their mobile app and saved to cloud storage.
Voice-Activated Home Automation
Vivint home automation is enhanced with Amazon Echo voice technology. Using biometric voice recognition, a Vivint system can respond to commands that control home temperature, lighting, locks and more.
The Nest thermostat works with Vivint home automation to add convenience, comfort and cost savings. Vivint’s newest control panel can work with the Nest thermostat to make customized recommendations about settings to lower your bills while keeping you comfortable.
Ease of Use
Vivint’s wireless security systems are installed by professionals to ensure expert set-up. Customers use well-designed 7” touchscreen control panels with large icons and clear text. For added simplicity, Vivint’s top plans support mobile app control and voice recognition. With voice recognition, you can simply say “I’m going to bed” to automatically lock your doors, arm your security system and adjust lights throughout your home. A customizable keychain remote also helps make Vivint home automation and security easy to use.
Vivint is a top choice for customers seeking professionally installed home security with advanced automation. Sales practices in the past damaged the company’s reputation but it remains a leader in innovative home protection. If you want the latest home automation technologies and don’t mind signing a long-term agreement, then Vivint could be your best match in home security.
Vivint Home Security
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